Client Care
A dedicated Account Manager and Account Executive for every client. Client Care leads implementation, supports go-live, and meets with you on a schedule built around your needs, with quarterly and annual reviews.
Client & Member Care
More Support at Every Step of Your Pharmacy Benefit
Every RxPreferred client is assigned a dedicated Client Care team that stays with you from implementation through go-live and every review after.
Our Member Care team helps employees and their families with medication questions, affordability and specialty therapies, with extended weekday hours and weekend support.
Two Teams, One Approach
Pharmacy benefits work best when someone is accountable for the plan and someone is there for the people using it. RxPreferred provides both.
Member Care
Help for employees and their families when a prescription is complex, costly, or confusing.
7 a.m. to 9 p.m. Central · After-hours and weekend support
Client Care
White-Glove Service From Day One
Changing pharmacy benefits is a big decision, and the work doesn't end at go-live. Every client is assigned a dedicated account team who know your plan.
Account Manager
Your day-to-day contact for plan questions, issue resolution, and coordination with the rest of the RxPreferred team.
Account Executive
Your strategic partner for reviews, plan performance, and long-term planning.
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60 to 120 days
Implementation
Your Client Care team leads the transition with a clear timeline, plan design setup, eligibility coordination, and communication planning, and checks in with you throughout. -
Day one and beyond
Go-Live
Your team is supported on day one and in the weeks that follow, with quick answers to plan, pharmacy, and member questions as the new benefit takes effect. -
Custom schedule
Post Go-Live
Meet as often as you need. Client Care sets a meeting schedule around your plan to review how it's running and resolve open items early. -
Quarterly and annual
Ongoing Reviews
Quarterly and annual reviews give you a clear look at plan performance and recommendations for the year ahead.
Brokers are welcome in every client meeting and review.
Reviews can cover:
Pharmacy spend and claims trends- High-cost and specialty medication utilization
- Formulary and plan design optimization
- Rebate performance
- Member Care trends
- Recommendations for the next quarter or plan year
Built for the People Who Manage the Benefit Plan
Brokers
Bring clients a partner that stays engaged after the sale. Stay informed from implementation onward and lead every renewal conversation with up-to-date plan data.
HR Teams
Get answers when you need them, without becoming the pharmacy expert yourself. Your Account Manager handles plan questions, resolves issues, and helps you explain changes to employees.
Benefits Specialists
Work with a team that knows your plan design. Client Care coordinates eligibility, plan updates, and reporting, and is your direct line when something needs attention.
Member Care
When a Prescription Gets Complicated, Members Get a Real Answer
Members can face questions about specialty therapies, coverage, cost, and next steps, often while dealing with a new diagnosis. Member Care gives them someone to call who understands pharmacy.
7 a.m. to 9 p.m. Central, with after-hours and weekend support
Medication Guidance
Help members understand their medication options and the steps involved in getting treatment.
Affordability Help
Identify lower-cost options, including alternative therapies, pharmacies, and assistance programs where confirmed.
Specialty Medication Support
Provide guidance when high-cost or specialty therapies involve additional complexity, requirements, or decisions.
Pharmacy Navigation
Help members understand pharmacy-related options and determine appropriate next steps.
Ongoing Assistance
Continue providing guidance as medication needs, treatment circumstances, or available options change.
Quarterly & Annual Reviews
What Members Experience Shapes What You See
Member Care and Client Care work from the same plan. When members run into the same barriers, such as a specialty therapy requirement or an affordability gap, those patterns show up in your quarterly and annual reviews. You get a clearer picture of how the benefit is working for the people who use it, along with recommendations to address it.
Continuous Support for Your Plan and the People Who Use It
From the first implementation meeting to every annual review, your Client Care Team keep your plan on track, and Member Care makes sure the people using it get real answers.
